Agency NZ : Tenancy Services


About Tenancy Services - New Zealand

Tenancy Services is a part of the Ministry of Business, Innovation and Employment.

Tenancy

This website provides information on your rights and responsibilities as a landlord or tenant. We also provide guidance on dealing with common tenancy issues.

If you have a dispute that you can't sort out together, we can arrange mediation to help resolve your issue. If you can not resolve it at mediation, we will refer you to the Tenancy Tribunal, which is managed by the Ministry of Justice.

Occasionally we have events for landlords and tenants.

Tenancy Compliance and Investigations Team

Tenancy Services Compliance and Investigation officers monitor and enforce compliance with the Residential Tenancies Act 1986 (the Act).

Web site: https://www.tenancy.govt.nz/

Contact Tenancy Services

Contact us by phone

Calling us is free within New Zealand. We're open from 8:00am - 5:30pm, Monday to Thursday and 9:00am - 5:30pm on Friday, excluding public holidays.

Tenancy information

0800 836 262(0800 TENANCY)
Overseas: +64 4 238 4695

Bond

0800 737 666 Please have your bond number ready when you call
Overseas: +64 4 238 4693

Unit Title Applications

0800 864 884(0800 Unit Title)
Overseas +64 4 237 1588

Language line

If English isn't your first language, you can use a free telephone interpreting service called Language Line.  Interpreters are available for 43 different languages. Call us after 9.00am, ask for Language Line and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.

Video Relay Service

If you are Deaf or hearing impaired, after 9.00am we can use the Video Relay Service to provide information. Visit the NZ Relay website to see how it works. 

Contact us by post or fax

Please note, applications received to PO Box 50 546, Porirua 5240 after 6 May 2017 will be returned to sender.

Tenancy Tribunal applications
PO Box 76469
Manukau 2241
Bond
PO Box 50-445
Porirua 5240
Fax +64 4 237 7884
Compliance
PO Box 50-394
Porirua 5240
Fax +64 4 237 6351
Unit Title Applications
Ministry of Business, Innovation and Employment
PO Box 50-111
Porirua 5240
Fax +64 4 237 0606

City locations:

If you need help regarding a form or you have a specific tenancy enquiry, in the first instance please phone our Service Centre on 0800 836 262 (0800 Tenancy).  The city locations listed below are open from 8.30am to 4.30pm weekdays (excluding public holidays).  If you would like to visit us for personal assistance, to ensure our staff are available to assist you, we strongly recommend that you make an appointment by calling 0800 836 262 (0800 Tenancy).

 

Auckland

Level 8
280 Queen Street
Auckland

Wellington

Level 1
205 Victoria Street
Wellington

 

Christchurch

Level 2
161 Cashel Street
Christchurch

Manukau

Level 4, MIT Building
25 Davies Avenue
(Cnr Davies Ave and Manukau Station Road)
Manukau

 

Hamilton

Level 3
Westpac House
430 Victoria Street
Hamilton

 

Regional locations:

If you would like to visit us for personal assistance at any of the regional locations below, you must make an appointment by calling 0800 836 262 (0800 Tenancy).

 

Northern Region

Tauranga

Central Region

Napier
New Plymouth

Southern Region

Dunedin
Invercargill

Timaru

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