This document relates to Real Estate Agents who are members of a professional body such as the Real Estate Institute of Australia Background The first step in issue resolution is mediation, mediation allows you to collect all evidence and information to support your case, it should be noted however that resolutions may not be enforceable by an institute or mediator, however it can provide background for an enforceable case in the future. All correspondence must be recorded and logged, the purpose of Tenancy Toolbox is Read More +