We are seeking Tenant experiences when seeking advice from your local community legal services, Tenants' Union, Consumer Affairs or Tribunal.

If you have had an experience (good or bad) we would love to hear from you, information is confidential and will be used to help us understand the types of issues tenants' are experiencing, what level of support you have received, if the matter was resolved, would you use the Legal Service, Union or Tribunal in the future.

Please provide:

• The service or services names?
• Did the service provide support via the phone\email or a face to face meeting?
• Property Location (State or Territory)?
• Type of issue?
• Was the issue related to a Agency or Landlord?
• Is the lease a fix or periodic Term?
• Quality of advice given?
• Did the information provided help?
• How much effort was required to obtain support?
• Was support\assistance provided in a timely manner?
• Did the service provide a letter to the Agent\Landlord on your behalf?
• Was mediation offered?
• Was the matter referred to a Tribunal?
• Did the agency provide support in a tribunal hearing or help represent you?
• Outcome?

Go to Survey